Elemech Industrial Solutions is happy to serve customer and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
Product is used/altered/Defective product.Physical / in-transit damage to the product.Branded product received seal opened.Empty packet/some items or accessories are missing.Significant difference found in Elemech website as comparison to product.
Customer is not eligible for return/exchange if
Its “No longer needed”.Customer tried to handle the industrial product and unable to use it which promotes any tear/damage. Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
For Products purchased on Elemech, in the event the customer has any concern with the Product, the customer shall inform to Elemech Customer care within 48 Hours of product delivery. Customer must share video with Customer care team while opening the package in case of Empty Package/Quantity issue. Customer need to share 7-8 images of the Complete product, Product packaging/box (Outer & Inner) & Shipment label while raising the Return or Replacement request. In case of Industrial goods return will be accepted only in case of wrong, defective, damaged product. In Case of Faulty electronics product, customer need to contact nearest service centre for repair/ replacement. All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact. Elemech shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
Below Mentioned products are non-returnable:
| Category | Product Type |
| Automotive | Lubricants, greases, oils, waxes, polishes & other liquid. |
| Medical or Lab Supplies | No return policy against any issue. |
| Tapes, Adhesives, Sealants, Welding, Paints & Coatings, Lubricants, Coolants & Industrial Oils | Adhesives (all liquids), hazardous materials and lubricants. |
| Abrasives | Abrasive Powders & Pastes no return. |
| Cleaning Equipment | Floor Polishers / Cleaning Sprays |
| Electricals | Refunds will not be initiated on electrical / Electronic products / large appliances. |
| Lighting and Luminaries | All type of Lights is non-returnable. |
| Measurement & Testing | Calibration related issues should be handled by Supplier / Manufacturer directly. |
Note: Elemech is always happy to help customer if customer fails to understand the working of product, Customer can contact. Elemech customer care team either through email / phone. If customer received defective product after 1st time exchange, Elemech will connect customer with Supplier/Brand to troubleshoot the issue.
Refund Policy
The refunds in accordance with the above guidelines shall be as per the following:
In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in same account of customer buying the Product from where customer has paid the transaction amount. For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer. The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
Refunds / Returns shall NOT be allowed in the following cases:
Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above. In case where price tags, labels, original packing, freebies and accessories, box are missing.If the Product is damaged by the customer, in any manner as may be determined by Elemech at its sole discretion. If Product has been used by the customer.If Product sold as combo/sets cannot be returned as individual Product.